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IT Helpdesk & Managed Services
Our managed services team draws upon our skilled network specialists, proven methodologies and systematic workflow, delivering a true end to end solution.  Venus Technology.net provides 24/7 monitoring of client networks, servers, and applications. Our services aid in the identification of potential critical issues and provide rapid response and resolution, resulting in reduced operational costs and less downtime.  By remotely monitoring, managing and supporting your live network operations, faults can be identified, isolated, and responded to as they happen.

Venus Technology.net offers a complete helpdesk solution for your computing environment. Our helpdesk service provides a simple, fast and friendly help desk technician to troubleshoot and track all technical issues. Not only do we manage your desktop but our trained IT professionals provide application level support which includes applications such as Microsoft Office suite, Adobe suite, and practice management systems.

By integrating Venus Technology.net’s managed services and helpdesk support, our state of the art technology and dependable workflow processes will assist you to manage your infrastructure through each obstacle you may encounter.
 
Managed Services Consist of: Help Desk & Support Services:
   .
• Server infrastructure • Live professional support
• Desktop systems and applications • Fast and friendly response
• System backup and disaster recovery • 24 X 7 monitoring and alerts
• Server room design and data center management • Online ticket tracking system
• Proactive system maintenance • Hardware, smart devices, Point of Care, and application level
• Security administration   support
  • Support through phone, email and web portal
  • Support & training to all levels of the organization

Professional Services:

  
• CTO/Professional Services  
• Technology Assessment  
• IT Audit  
• Hardware Life cycle review  
• Annual Budgeting  
• Project Management  
• Business Process Optimization  
• Business Continuality Planning  
   

All Inclusive IT Managed Services package

Desktop/Laptop Support Management

Server Support Management
• 24/7 Support • 24/7 Support
o Unlimited Phone Support o Unlimited Phone Support
o Unlimited Helpdesk Remote Control Support o Unlimited Helpdesk Remote Control Support
o Desktop Application Support o Server Application Support
o Onsite Support as needed o Onsite Support as needed
   
• Desktop Maintenance and Security • Server Maintenance and Security
o Windows Updates o Microsoft Patch Management
o Anti Virus Updates o Event Log Monitoring
o Anti Spyware Updates o Drive Space Monitoring
o Desktop Application License Management o Shared Printer Management
o Hardware inventory o UPS Management
  o User Account management
  o File Management
  o Virus, SPAM, Spyware support
  o Online/Offline Backup Management
  o Hardware Inventory and Network Documentation

Network Device Management

 
o Network Printer  
o Firewall Management  
o Network Switch Management  
o VPN Client Management  
o WIFI Access Point  
o Router Management  

* Unlimited Onsite Support plan is also available-contact a sales agent for details.
 
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