| Managed Services Consist of: |
Help Desk & Support Services: |
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| • Server infrastructure |
• Live professional support |
| • Desktop systems and applications |
• Fast and friendly response |
| • System backup and disaster recovery |
• 24 X 7 monitoring and alerts |
| • Server room design and data center management |
• Online ticket tracking system |
| • Proactive system maintenance |
• Hardware, smart devices, Point of Care, and application level |
| • Security administration |
support |
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• Support through phone, email and web portal |
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• Support & training to all levels of the organization |
Professional Services: |
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| • CTO/Professional Services |
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| • Technology Assessment |
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| • IT Audit |
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| • Hardware Life cycle review |
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| • Annual Budgeting |
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| • Project Management |
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| • Business Process Optimization |
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| • Business Continuality Planning |
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All Inclusive IT Managed Services package |
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Desktop/Laptop Support Management |
Server Support Management |
| • 24/7 Support |
• 24/7 Support |
| o Unlimited Phone Support |
o Unlimited Phone Support |
| o Unlimited Helpdesk Remote Control Support |
o Unlimited Helpdesk Remote Control Support |
| o Desktop Application Support |
o Server Application Support |
| o Onsite Support as needed |
o Onsite Support as needed |
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| • Desktop Maintenance and Security |
• Server Maintenance and Security |
| o Windows Updates |
o Microsoft Patch Management |
| o Anti Virus Updates |
o Event Log Monitoring |
| o Anti Spyware Updates |
o Drive Space Monitoring |
| o Desktop Application License Management |
o Shared Printer Management |
| o Hardware inventory |
o UPS Management |
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o User Account management |
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o File Management |
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o Virus, SPAM, Spyware support |
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o Online/Offline Backup Management |
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o Hardware Inventory and Network Documentation |
Network Device Management |
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| o Network Printer |
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| o Firewall Management |
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| o Network Switch Management |
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| o VPN Client Management |
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| o WIFI Access Point |
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| o Router Management |
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