Our managed services team draws upon our skilled network specialists, proven methodologies and systematic workflow, delivering a true end to end solution. Venus Technology.net provides 24/7 monitoring of client networks, servers, and applications. Our services aid in the identification of potential critical issues and provide rapid response and resolution, resulting in reduced operational costs and less downtime. By remotely monitoring, managing and supporting your live network operations, faults can be identified, isolated, and responded to as they happen.

Venus Technology.net offers a complete helpdesk solution for your computing environment. Our helpdesk service provides a simple, fast and friendly help desk technician to troubleshoot and track all technical issues. Not only do we manage your desktop but our trained IT professionals provide application level support which includes applications such as Microsoft Office suite, Adobe suite, and practice management systems.

By integrating Venus Technology.net’s managed services and helpdesk support, our state of the art technology and dependable workflow processes will assist you to manage your infrastructure through each obstacle you may
encounter.

Managed Services Consist of:

• Server infrastructure support for MS Server 2003/2008, Exchange, SQL, Linux
• Desktop systems, applications, & license management
• System backup and disaster recovery
• Server room design and data center management
• Proactive system maintenance – patch/release management, log reviews
• Security administration – firewall, antivirus/anti spyware, SPAM

Help Desk & Support Services:

• Live professional support
• Fast and friendly response
• 24 X 7 monitoring and alerts
• Online ticket tracking system
• Hardware, smart devices, Point of Care, and application level support
• Support through phone, email and web portal
• Support & training to all levels of the organization

Professional Services:
• CTO/Professional Services
• Technology Assessment
• IT Audit
• Hardware Life cycle review
• Annual Budgeting
• Project Management
• Business Process Optimization
• Business Continuality Planning